Impact of conversational commerce tools in Metaverse
Impact of conversational commerce tools in Metaverse The rise of conversational commerce tools has been a mixed blessing for businesses. On the one hand, these tools can automate customer service and free up employees for other tasks. On the other hand, they can also create a sense of detachment between businesses and their customers. Some argue that the use of conversational commerce tools is a way for businesses to avoid human interaction altogether. This may be true in some cases, but it's not always the intent. In many cases, businesses simply want to make customer service more efficient and cost-effective. There are pros and cons to using conversational commerce tools. Ultimately, it's up to each business to decide whether these tools are right for them. Advantages of Conversational Commerce Tools There's no doubt that conversational commerce tools are becoming more and more popular. In fact, a recent study found that 43% of consumers are more likely to buy from a c
